Terms & Conditions

JL Integrative Medicine - Last updated: 6 July 2026

These Terms and Conditions apply to the use of the JL Integrative Medicine website and to the booking and provision of our services.

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By using this website, making an enquiry, booking an appointment, attending a consultation, purchasing a service, or accessing any materials provided by JL Integrative Medicine, you agree to these Terms and Conditions.

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Please read these Terms and Conditions carefully before booking a service.

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1. About JL Integrative Medicine

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JL Integrative Medicine provides integrative medicine, preventative health and wellbeing consultations, and related services.

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Our approach may include biomedical science-informed health and wellbeing assessment, bioregulatory medicine-informed discussion, lifestyle and preventative wellbeing guidance, herbal medicine considerations, acupressure, yoga-based therapeutic approaches, wellbeing education, and other integrative health services where appropriate.

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Business name: JL Integrative Medicine

Website: [insert website address]

Email: [insert email address]

Telephone: [insert telephone number, if applicable]

Address / correspondence address: [insert address, if applicable]

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2. Professional status and scope of practice

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JL Integrative Medicine is an integrative health and wellbeing practice.

Services are provided by an Integrative Medicine Practitioner (Non-medical). This means that our services are not a replacement for care provided by your GP, consultant, pharmacist, hospital team, mental health professional, emergency services, or any other registered medical practitioner.

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We do not claim to diagnose, treat, cure or prevent disease. We do not provide emergency medical care, medical diagnosis, prescribed medical treatment, or medical advice in place of your doctor.

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Our role is to provide integrative, preventative, wellbeing and supportive guidance within our professional scope.

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3. Medical care, emergencies and red-flag symptoms

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You should seek urgent medical attention if you experience symptoms that may require immediate medical care, including but not limited to:

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• chest pain;

• severe breathlessness;

• sudden weakness, numbness, facial drooping or speech difficulty;

• severe abdominal pain;

• heavy bleeding;

• loss of consciousness;

• severe allergic reaction;

• suicidal thoughts or risk of harm;

• rapidly worsening symptoms;

• symptoms that feel severe, unusual or concerning to you.

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For urgent medical help, contact 999, 111, your GP, local urgent care service, or attend Accident & Emergency as appropriate.

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You should not delay seeking medical advice because of information received from JL Integrative Medicine or from this website.

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4. Suitability of services

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Our services may not be suitable for everyone. We may decline, postpone or discontinue a service if we believe it is not appropriate, safe or within our scope of practice.

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We may recommend that you seek GP, consultant, pharmacist or other healthcare professional review before continuing with our services.

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You are responsible for providing accurate and complete information about your health, medical history, medication, supplements, allergies, pregnancy, diagnosed conditions, investigations, test results, and any relevant GP or consultant involvement.

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5. Medication and existing medical treatment

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You should not stop, reduce or change prescribed medication, medical treatment, investigations or monitoring without first consulting your GP, consultant, pharmacist or prescribing healthcare professional.

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Any discussion about herbs, supplements, lifestyle changes, diet, movement, stress management, or wellbeing practices is intended to support your general wellbeing and must be considered alongside your existing medical care.

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6. Bookings

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Appointments may be booked through our website, booking system, by email, by telephone, or by another agreed method.

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A booking is confirmed when:

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• you have selected or agreed an appointment time;

• you have provided the required booking information;

• payment has been made, where payment is required in advance; and

• you have received confirmation of the appointment.

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We reserve the right to refuse or cancel a booking where necessary, including where the service is unsuitable, payment has not been received, there is a conflict of interest, or there are safety or professional concerns.

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7. Fees, payments and installment payment options

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Fees for services will be displayed on the website, booking page, invoice, or otherwise confirmed before booking.

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Payment may be required at the time of booking or before the appointment takes place.

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Additional costs, such as laboratory tests, functional tests, supplements, herbal products, written reports, extended correspondence, or follow-up services, are not included unless clearly stated.

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Where PayPal, Klarna or another instalment payment option is available, this is provided through the relevant third-party payment provider. Any instalment agreement is between you and the payment provider.

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JL Integrative Medicine is not responsible for the payment provider’s approval decisions, instalment schedule, payment reminders, charges, declined payments or account management processes.

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If a refund is approved by JL Integrative Medicine, it will normally be processed through the original payment method or payment provider. Any refund may be applied by the provider to your instalment plan or outstanding balance according to that provider’s own terms and processes.

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All prices are subject to review and may be updated from time to time. Price changes will not affect bookings already confirmed unless otherwise agreed.

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8. Preventative Health and Wellbeing packages

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JL Integrative Medicine may offer structured preventative health and wellbeing packages for clients who would like ongoing support over a focused period of time.

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The 3-session package must be completed within 4 weeks of the first appointment.

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The 6-session package must be completed within 8 weeks of the first appointment.

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Package sessions should be used within the stated package period unless otherwise agreed in writing.

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If you are unable to attend within the package time-frame due to exceptional circumstances, please contact JL Integrative Medicine as soon as possible. Extensions may be considered at the discretion of JL Integrative Medicine but are not guaranteed.

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The Refund, Cancellation and Rescheduling Policy applies to all appointments booked as part of a package.

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If you need to cancel or reschedule a package appointment, please provide at least 24 hours’ notice. Cancellations made less than 24 hours before the appointment may be treated as late cancellations and the session may be counted as used.

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Missed appointments are non-refundable and may be counted as used.

Once a package has started, completed sessions are non-refundable.

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If you cancel a package before all sessions have been used, any refund for unused sessions will be considered in line with the Refund, Cancellation and Rescheduling Policy, these Terms and Conditions, and your statutory rights.

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Unused sessions that are not taken within the package time-frame are non-refundable unless otherwise agreed by JL Integrative Medicine or unless your statutory rights apply.

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9. Cancellations, refunds and rescheduling

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Appointments are reserved specifically for you.

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If you need to cancel or reschedule, please contact us as soon as possible.

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Cancellations made more than 24 hours before the appointment may be eligible for a refund or transfer to a future appointment, subject to availability.

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Cancellations made less than 24 hours before the appointment are non-refundable, unless your statutory rights apply.

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Missed appointments are non-refundable.

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If you arrive late, your appointment may still need to finish at the scheduled time, and the full appointment fee will still apply.

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If JL Integrative Medicine needs to cancel or reschedule your appointment, you will be offered either a new appointment time or a full refund.

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Please also read our separate Refund, Cancellation and Rescheduling Policy, which forms part of these Terms and Conditions.

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10. Online bookings and 14-day cancellation rights

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If you book a service online, by telephone, by email or otherwise at a distance, you may have a legal right to cancel the contract within 14 days, depending on the circumstances.

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If you book an appointment or package that is due to begin within the 14-day cancellation period, you agree that the service may begin during that period.

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Once an appointment has taken place and the service has been fully provided, you acknowledge that you may lose the right to cancel and receive a refund for that completed service.

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If you cancel after a service or package has started but before it has been fully completed, you may be required to pay a reasonable amount for the service already provided.

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Nothing in these Terms and Conditions affects your statutory rights.

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11. Consultation records

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We may keep consultation notes, assessment records, correspondence, recommendations, risk-related observations, and other records relating to your care.

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These records are kept to support safe and responsible practice, continuity of care, professional accountability, insurance requirements, and legal obligations.

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Your personal information is handled in accordance with our Privacy Policy.

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12. Laboratory testing and third-party services

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Where appropriate, laboratory or functional testing may be discussed or recommended.

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Laboratory testing is optional unless clearly stated otherwise. Any laboratory or test fees are separate from consultation fees unless specifically included in the service price.

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Third-party laboratories, testing companies, booking systems, payment providers, video platforms or other service providers may have their own terms, conditions and privacy policies.

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JL Integrative Medicine is not responsible for delays, errors, results, policies or services provided by independent third-party providers.

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13. Reports, letters and communication with other professionals

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Where appropriate, we may prepare written summaries, reports, or letters for you.

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With your agreement, these may be shared with your GP, consultant or another healthcare professional.

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Any letter or report provided by JL Integrative Medicine is intended to support communication and does not replace medical diagnosis, medical treatment, or medical advice from a registered healthcare professional.

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14. No guaranteed outcomes

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Individual responses to integrative health and wellbeing approaches vary.

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JL Integrative Medicine does not guarantee specific results, symptom improvement, diagnosis, cure, prevention of disease, or particular health outcomes.

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Any recommendations are based on the information available at the time of consultation and may need to be reviewed if your circumstances change.

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15. Client responsibility

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You agree to:

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• provide accurate and complete information;

• update us if your health, medication, pregnancy status, symptoms or circumstances change;

• seek medical advice when advised or when symptoms require it;

• not use our services as a substitute for urgent, emergency or necessary medical care;

• follow booking, payment and cancellation procedures;

• treat the practitioner and clinic environment with courtesy and respect.

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We reserve the right to end a consultation or refuse further services in cases of abusive, threatening, inappropriate or unsafe behaviour.

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16. Website information

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The information on this website is provided for general educational and informational purposes only.

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Website content should not be treated as personal medical advice, diagnosis or treatment. You should seek advice from a suitably qualified healthcare professional regarding your individual circumstances.

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We aim to keep website information accurate and up to date, but we do not guarantee that all information will always be complete, current or free from error.

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17. Digital products, webinars, workshops and downloadable materials

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From time to time, JL Integrative Medicine may provide webinars, workshops, online courses, recordings, workbooks, handouts or downloadable materials.

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These materials are for general educational purposes only and do not replace personalised consultation, medical advice, diagnosis or treatment.

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Unless otherwise stated, materials provided are for your personal use only and must not be copied, reproduced, shared, sold, distributed or adapted without written permission.

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Refund rules for digital products, webinars, workshops or downloadable materials may differ from appointment refund rules and will be stated at the point of purchase where applicable.

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18. Intellectual property

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All website content, written materials, diagrams, handouts, consultation templates, educational materials, webinar content, recordings, branding, text and other materials produced by JL Integrative Medicine remain the intellectual property of JL Integrative Medicine unless otherwise stated.

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You may use materials provided to you for your own personal and private use only.

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You must not reproduce, publish, distribute, modify, sell or commercially exploit any JL Integrative Medicine materials without written permission.

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19. Confidentiality

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We respect your confidentiality and take reasonable steps to protect your information.

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There may be limited circumstances where confidentiality may need to be broken, including where required by law, where there is a safeguarding concern, where there is a serious risk of harm, or where disclosure is necessary to protect life or safety.

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Please see our Privacy Policy for more information about how we collect, use, store and share personal information.

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20. Data protection

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Your personal information, including health and wellbeing information, is handled in accordance with UK data protection law.

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Please read our Privacy Policy before booking a service.

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By booking an appointment or using our services, you confirm that you have read and understood our Privacy Policy.

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21. Marketing communications

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We will only send marketing emails, newsletters, event updates or promotional communications where we have a lawful basis to do so.

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You can unsubscribe or opt out of marketing communications at any time.

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We will not use your health information for marketing without your explicit consent.

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22. Complaints

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If you are unhappy with any aspect of our service, please contact us so that we can try to resolve the matter.

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Complaints can be sent to:

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Email: [insert email address]

Address: [insert address, if applicable]

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We aim to acknowledge complaints within a reasonable time-frame and respond after reviewing the matter.

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Data protection complaints will be handled in accordance with our Privacy Policy.

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23. Limitation of liability

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Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so.

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JL Integrative Medicine is not responsible for loss or harm arising from:

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• failure to provide accurate or complete information;

• failure to seek medical advice when required;

• failure to follow advice from your GP, consultant or registered healthcare professional;

• use of website information as a substitute for medical care;

• decisions made independently by you after a consultation;

• third-party services, laboratories, booking systems, payment systems or external websites.

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Our services are provided with reasonable care and skill, within the scope of an integrative, non-medical health and wellbeing practice.

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24. Changes to services or Terms and Conditions

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We may update our services, fees, website content, policies or these Terms and Conditions from time to time.

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The latest version of these Terms and Conditions will be published on our website with the updated date shown at the top.

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The Terms and Conditions in place at the time of your booking will usually apply to that booking unless a change is required by law or agreed with you.

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25. Governing law

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These Terms and Conditions are governed by the laws of England and Wales.

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Any disputes will be subject to the courts of England and Wales, unless consumer law gives you the right to bring proceedings elsewhere.

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26. Confirmation before booking

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Before completing a booking, you may be asked to confirm that you have read and understood these Terms and Conditions, our Privacy Policy, and our Refund, Cancellation and Rescheduling Policy.