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Privacy Policy

JL Integrative Medicine

Last updated: 6 July 2026

JL Integrative Medicine is committed to protecting your privacy and handling your personal information responsibly, lawfully and transparently in accordance with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

This Privacy Policy explains what information we collect, why we collect it, how we use it, how long we keep it, and your rights.

Privacy Policy - Who we are

JL Integrative Medicine provides integrative medicine, preventative health and wellbeing, and related consultation services.

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For data protection purposes, JL Integrative Medicine is the data controller for the personal information we collect and use.

Privacy Policy - Information we collect

We may collect and use the following information:

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  • your name, contact details and date of birth;

  • appointment, booking and payment information;

  • information you provide on enquiry, intake or consultation forms;

  • health, wellbeing, medical history, lifestyle, medication, supplement, allergy and symptom information;

  • consultation notes, care recommendations and follow-up records;

  • relevant laboratory or test-related information where applicable;

  • correspondence by email, telephone, text message, website form or booking system;

  • website and cookie information, where applicable;

  • marketing preferences, if you choose to receive updates from us.

 

Health and wellbeing information is treated as special category data under UK data protection law and is handled with additional care.

Privacy Policy - Why we use your information

We use your personal information to:

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  • respond to enquiries;

  • manage bookings, appointments, payments, cancellations and refunds;

  • provide integrative medicine and wellbeing consultations;

  • keep appropriate consultation and client records;

  • communicate with you about your appointment or care;

  • prepare letters or summaries where appropriate;

  • identify whether GP, consultant or emergency medical review may be advisable;

  • meet legal, insurance, accounting and professional record-keeping obligations;

  • improve our services and client experience;

  • send newsletters or marketing only where you have agreed to receive them or where we are otherwise legally permitted to do so.

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We do not sell your personal information.

Privacy Policy - Our lawful basis for using your information

Depending on the circumstances, we may rely on one or more of the following lawful bases:

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  • Contract: to provide the service you have requested, including bookings, consultations and payments.

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  • Consent: where you have given permission, including for certain health information, marketing, testimonials or sharing information with another professional.

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  • Legitimate interests: to manage and protect our clinic, respond to enquiries, keep appropriate records and improve our services.

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  • Legal obligation: where we must keep or share information to comply with the law.

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  • Vital interests: in rare situations where information may need to be used or shared to protect life or prevent serious harm.

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Because health information is special category data, we will usually rely on your explicit consent to process relevant health and wellbeing information for consultation and care purposes, unless another lawful condition applies.

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You can withdraw consent at any time. However, if you withdraw consent for us to process relevant health information, we may not be able to continue providing services safely or appropriately.

Privacy Policy - Who we may share your information with

We only share your information where necessary, lawful and appropriate. This may include sharing information with:

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  • booking, website, email or payment system providers;

  • accountants, insurers or legal advisers;

  • laboratory or test providers, where relevant;

  • your GP, consultant or another healthcare professional, where you have agreed or where there is a serious safety, safeguarding or legal reason;

  • regulators, authorities or other organisations where required by law.

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Third-party providers are expected to handle your information securely and in accordance with data protection law.

Privacy Policy - How we protect your information

We take reasonable steps to keep your information secure. This may include password-protected systems, restricted access to records, secure electronic storage, careful handling of health information, and secure deletion or disposal when records are no longer required.

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Please note that email and online communication are not always completely secure. You should avoid sending highly sensitive information by email unless you are comfortable doing so.

Privacy Policy - How long we keep your information

We keep personal information only for as long as necessary.

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  • As a general guide:

  • consultation records are normally kept for up to 7 years after your last appointment;

  • records relating to children may be kept for longer, usually until at least 7 years after they reach 18;

  • financial records are kept for the period required by law;

  • enquiry records may be kept for a shorter period if you do not become a client;

  • marketing information is kept until you unsubscribe or withdraw consent.

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When information is no longer needed, it will be securely deleted or destroyed.

Privacy Policy - Your rights

Under UK data protection law, you have rights over your personal information. These may include the right to:

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access a copy of the information we hold about you;

ask for inaccurate information to be corrected;

ask for information to be erased in certain circumstances;

restrict or object to certain types of processing;

withdraw consent where we rely on consent;

ask for your information to be transferred in certain circumstances;

complain if you are unhappy with how your information is handled.

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These rights are not absolute and may depend on the circumstances.

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To exercise your rights, please contact us using the details above.

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9. Marketing

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We will only send you marketing emails, newsletters or event updates where we have a lawful basis to do so.

You can unsubscribe or opt out of marketing at any time.

We will not use your health information for marketing without your explicit consent.

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10. Cookies

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Our website may use cookies to help it function, improve user experience and understand website use.

Where required, non-essential cookies will only be used with your consent. You can manage cookie preferences through your browser or website cookie settings.

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11. Complaints

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If you are unhappy with how we handle your personal information, please contact us first so that we can try to resolve the matter.

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We will acknowledge data protection complaints within 30 days and respond without undue delay after looking into the issue.

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You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.

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12. Updates to this Privacy Policy

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We may update this Privacy Policy from time to time. The latest version will be published on our website with the updated date shown at the top.

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Privacy Notice for Bookings

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When you book an appointment with JL Integrative Medicine, we collect and use your personal information to manage your booking, process payment, communicate with you, provide the service you have requested, and keep appropriate records.

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