Preventative Health Packages T&C
JL Integrative Medicine offers structured Preventative Health and Wellbeing packages for clients who would like ongoing support over a focused period of time.
These packages are designed for clients who are interested in prevention, wellbeing, lifestyle review, health education, and practical support, rather than waiting until symptoms or health concerns become more established.
The aim is to provide a structured space to review your health and wellbeing, identify relevant lifestyle and wellbeing priorities, and develop practical steps that can be reviewed and refined over the package period.
These services are provided within the scope of an Integrative Medicine Practitioner (Non-medical). They do not replace GP care, consultant care, emergency medical care, diagnosis, prescribed treatment, or advice from a registered medical practitioner.
Package Time-frame
Package sessions should be used within the stated package period unless otherwise agreed in writing.
The 3-session package must be completed within 4 weeks of the first appointment.
The 6-session package must be completed within 8 weeks of the first appointment.
The first appointment should usually be booked within 21 days of purchasing the package, unless otherwise agreed. This helps ensure that the package is used within a reasonable and focused time-frame.
If you are unable to attend within the package time-frame due to exceptional circumstances, please contact JL Integrative Medicine as soon as possible. Extensions may be considered at the discretion of JL Integrative Medicine but are not guaranteed.
Cancellations and Missed Appointments
The Refund, Cancellation and Rescheduling Policy applies to all appointments booked as part of a package.
If you need to cancel or reschedule a package appointment, please provide at least
24 hours’ notice.
Cancellations made less than 24 hours before the appointment may be treated as late cancellations and the session may be counted as used.
Missed appointments are non-refundable and may be counted as used.
If you arrive late for a package appointment, the session may still need to finish at the scheduled time and the full session will still be counted as used.
Refunds for Packages
Once a package has started, completed sessions are non-refundable.
If you cancel a package before all sessions have been used, any refund for unused sessions will be considered in line with the Refund, Cancellation and Rescheduling Policy, the Terms and Conditions, and your statutory rights.
Unused sessions that are not taken within the package timeframe are non-refundable unless otherwise agreed by JL Integrative Medicine or unless your statutory rights apply.
Package fees are offered on the basis that sessions are purchased as a structured programme. Individual unused sessions are not automatically refundable outside the policy terms.
Paying by PayPal, Klarna or Installment Option
Where PayPal, Klarna or another installment payment option is available, this is provided through the relevant third-party payment provider.
Any installment agreement is between you and the payment provider. JL Integrative Medicine is not responsible for the payment provider’s approval decisions, installment schedule, payment reminders, charges, declined payments, or account management processes.
If a refund is approved by JL Integrative Medicine, it will normally be processed through the original payment method or payment provider. Any refund may be applied by the provider to your installment plan or outstanding balance according to that provider’s own terms and processes.
You remain responsible for managing your PayPal, Klarna or other payment provider account and for checking how any refund affects your installment payments.