Refund Policy

Refund, Cancellation and Rescheduling Policy

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Appointments are reserved specifically for you. To help manage appointment availability fairly, the following cancellation and refund policy applies to all appointments booked through this website or directly with the practice.

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Cancellations made more than 24 hours before your appointment

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If you need to cancel or reschedule your appointment, please contact us at least 24 hours before your scheduled appointment time.

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Cancellations made more than 24 hours before the appointment may be eligible for a refund or may be transferred to a future appointment, subject to availability.

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Cancellations made within 24 hours of your appointment

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Cancellations made less than 24 hours before the appointment are non-refundable.

This is because the appointment time has been reserved for you and may not be possible to offer to another client at short notice.

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Missed appointments

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If you do not attend your appointment and have not contacted us in advance, this will be treated as a missed appointment. Missed appointments are non-refundable.

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Rescheduling

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Where possible, we will try to accommodate reasonable requests to reschedule. Rescheduling requests should be made more than 24 hours before the appointment.

Requests made within 24 hours of the appointment may be treated as a late cancellation and may not be eligible for a refund or transfer.

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Late arrival

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If you arrive late for your appointment, your session may still need to finish at the scheduled time. The full appointment fee will still apply.

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Practitioner cancellation

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If we need to cancel or reschedule your appointment for any reason, you will be offered either a new appointment time or a full refund.

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Statutory rights

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This policy does not affect your statutory rights.