INTEGRATIVE MEDICINE
Bridging Science.
Honouring Nature.
Light Centre
4 Baker Street
London W1H 6AZ
Tel: 07947 023176
Frequently asked questions
What is integrative medicine?
Integrative Medicine brings together biomedical understanding with evidence-informed complementary approaches to support whole-person health and wellbeing. It considers the interconnected influences of physiology, lifestyle, nutrition, stress and environment, while working alongside conventional medical care where appropriate.
What is bioregulatory medicine?
Bioregulatory Medicine is a systems-based approach to understanding health that considers how the body’s regulatory systems interact, including the nervous, immune, endocrine and metabolic systems. Within my practice, this perspective helps inform a broader, whole-person understanding of health, adaptation and wellbeing.
Do you practice Functional Medicine?
My approach is best described as Integrative Medicine and Bioregulatory Medicine, informed by my Biomedical Science background and a whole-person view of health and wellbeing. While there is some overlap with principles commonly associated with functional and systems-based approaches, I describe my work according to my own professional training and qualifications.
In practice, this means taking a personalised and thoughtful approach that considers the wider picture of health, lifestyle and wellbeing
Who do you work with?
I work with adults who are looking for a more personalised and comprehensive understanding of their health and wellbeing. This may include people managing long-term health concerns, periods of stress or fatigue, or those who simply want to take a more preventative and proactive approach to their wellbeing.
Where an individual has an existing medical condition, my work is complementary to and does not replace appropriate GP or specialist care.
What can I expect from an Integrative Medicine consultation?
Your consultation provides time to explore your health, lifestyle and wellbeing in detail. We will review your current concerns, relevant health history, nutrition, stress, sleep, lifestyle factors and any existing laboratory or medical information that may help build a broader picture of your health.
Using my background in Biomedical Science, Bioregulatory Medicine and complementary therapies, I consider how different aspects of health may be interacting and develop personalised, practical recommendations to support your wellbeing.
Where appropriate, this may include nutritional and lifestyle guidance, herbal medicine, acupressure or other supportive approaches within my scope of practice. If anything arises that requires medical investigation or specialist assessment, you will be advised to consult your GP or relevant healthcare professional.
Initial and follow-up Integrative Medicine consultations are available for up to 90 minutes, allowing sufficient time for a thorough, individualised review without feeling rushed.
Is your approach to Integrative Medicine evidence-informed?
Yes. My approach is grounded in my degree in Biomedical Science and postgraduate training in Bioregulatory Medicine. I use professional reasoning informed by physiology, pathology and systems-based understanding, while complementary therapies are incorporated thoughtfully and within their appropriate scope of practice.
Does this replace GP or consultant care?
No. My services are complementary to conventional healthcare and are not a replacement for medical diagnosis or treatment. Clients are encouraged to remain under the care of their GP or relevant specialist where appropriate, with integrative support provided alongside existing healthcare.
Terms and Conditions
JL Integrative Medicine
Last updated: 25 August 2026
These Terms and Conditions apply to the use of the JL Integrative Medicine website and to the booking and provision of our services.
By using this website, making an enquiry, booking an appointment, attending a consultation, purchasing a service, or accessing any materials provided by JL Integrative Medicine, you agree to these Terms and Conditions.
Please read these Terms and Conditions carefully before booking a service.
1. About JL Integrative Medicine
JL Integrative Medicine provides integrative medicine, preventative health and wellbeing consultations, and related services.
Our approach may include biomedical science-informed health and wellbeing assessment, bioregulatory medicine-informed discussion, lifestyle and preventative wellbeing guidance, herbal medicine considerations, acupressure, yoga-based therapeutic approaches, wellbeing education, and other integrative health services where appropriate.
Business name: JL Integrative Medicine
Website: www.jlintegrativemedicine.com
Email: jlintegrativemedicine62@gmail.com
Telephone: 07947 023176
Correspondence address: 66 Paul Street, London EC2A 4NA
2. Professional status and scope of practice
JL Integrative Medicine is an integrative health and wellbeing practice. Services are provided by an Integrative Medicine Practitioner (Non-medical). This means that our services are not a replacement for care provided by your GP, consultant, pharmacist, hospital team, mental health professional, emergency services, or any other registered medical practitioner.
We do not claim to diagnose, treat, cure or prevent disease. We do not provide emergency medical care, medical diagnosis, prescribed medical treatment, or medical advice in place of your doctor. Our role is to provide integrative, preventative, wellbeing and supportive guidance within our professional scope.
3. Medical care, emergencies and red-flag symptoms
You should seek urgent medical attention if you experience symptoms that may require immediate medical care, including but not limited to:
-
chest pain;
-
severe breathlessness;
-
sudden weakness, numbness, facial drooping or speech difficulty;
-
severe abdominal pain;
-
heavy bleeding;
-
loss of consciousness;
-
severe allergic reaction;
-
suicidal thoughts or risk of harm;
-
rapidly worsening symptoms;
-
symptoms that feel severe, unusual or concerning to you.
For urgent medical help, contact 999, 111, your GP, local urgent care service, or attend Accident & Emergency as appropriate.
You should not delay in seeking medical advice because of information received from JL Integrative Medicine or from this website.
4. Suitability of services
Our services may not be suitable for everyone. We may decline, postpone or discontinue a service if we believe it is not appropriate, safe or within our scope of practice.
We may recommend that you seek GP, consultant, pharmacist or other healthcare professional review before continuing with our services.
You are responsible for providing accurate and complete information about your health, medical history, medication, supplements, allergies, pregnancy, diagnosed conditions, investigations, test results, and any relevant GP or consultant involvement.
5. Medication and existing medical treatment
You should not stop, reduce or change prescribed medication, medical treatment, investigations or monitoring without first consulting your GP, consultant, pharmacist or prescribing healthcare professional.
Any discussion about herbs, supplements, lifestyle changes, diet, movement, stress management, or wellbeing practices is intended to support your general wellbeing and must be considered alongside your existing medical care.
6. Bookings
Appointments may be booked through our website, booking system, by email, by telephone, or by another agreed method.
A booking is confirmed when:
-
you have selected or agreed an appointment time;
-
you have provided the required booking information;
-
payment has been made, where payment is required in advance; and
-
you have received confirmation of the appointment.
We reserve the right to refuse or cancel a booking where necessary, including where the service is unsuitable, payment has not been received, there is a conflict of interest, or there are safety or professional concerns.
7. Fees, payments and instalment payment options
Fees for services will be displayed on the website, booking page, invoice, or otherwise confirmed before booking.
Payment may be required at the time of booking or before the appointment takes place.
Additional costs, such as laboratory tests, functional tests, supplements, herbal products, written reports, extended correspondence, or follow-up services, are not included unless clearly stated.
Where PayPal, Klarna or another instalment payment option is available, this is provided through the relevant third-party payment provider. Any instalment agreement is between you and the payment provider.
JL Integrative Medicine is not responsible for the payment provider’s approval decisions, instalment schedule, payment reminders, charges, declined payments or account management processes.
If a refund is approved by JL Integrative Medicine, it will normally be processed through the original payment method or payment provider. Any refund may be applied by the provider to your instalment plan or outstanding balance according to that provider’s own terms and processes.
All prices are subject to review and may be updated from time to time. Price changes will not affect bookings already confirmed unless otherwise agreed.
8. Preventative Health and Wellbeing packages
JL Integrative Medicine may offer structured preventative health and wellbeing packages for clients who would like ongoing support over a focused period of time.
The 3-session Preventative Health and Wellbeing programme package must be completed within 6 weeks of the first appointment.
The 6-session Preventative Health and Wellbeing programme package must be completed within 12 weeks of the first appointment.
Package sessions should be used within the stated package period unless otherwise agreed in writing.
If you are unable to attend within the package timeframe due to exceptional circumstances, please contact JL Integrative Medicine as soon as possible. Extensions may be considered at the discretion of JL Integrative Medicine but are not guaranteed.
The Refund, Cancellation and Rescheduling Policy applies to all appointments booked as part of a package.
If you need to cancel or reschedule a package appointment, please provide at least 48 hours’ notice. Cancellations made less than 48 hours before the appointment may be treated as late cancellations and the session may be counted as used.
Missed appointments are non-refundable and may be counted as used. Once a package has started, completed sessions are non-refundable.
If you cancel a package before all sessions have been used, any refund for unused sessions will be considered in line with the Refund, Cancellation and Rescheduling Policy, these Terms and Conditions, and your statutory rights.
Unused sessions that are not taken within the package timeframe are non-refundable unless otherwise agreed by JL Integrative Medicine or unless your statutory rights apply.
9. Cancellations, refunds and rescheduling
At JL Integrative Medicine, appointment times are reserved specifically for each client. To help manage clinic time fairly and allow appointments to be offered to others, please provide at least 48 hours’ notice if you need to cancel or reschedule an appointment.
Cancellations and Rescheduling
Appointments cancelled or rescheduled with 48 hours’ notice or more may be moved to another available date without a late-cancellation charge. Where less than 48 hours’ notice is provided, a cancellation or rescheduling charge may apply, considering the appointment time reserved and any resulting loss to the practice.
Where circumstances are exceptional, such as genuine illness or an emergency, discretion may be exercised on an individual basis.
Missed Appointments
If you do not attend a scheduled appointment and have not provided prior notice, the appointment may be treated as a no-show, and the full appointment fee may be payable.
Late Arrival
If you arrive late for your appointment, the session may need to finish at the originally scheduled time so that subsequent appointments are not affected. The full appointment fee will normally remain payable. Where a late arrival means that there is insufficient time to provide the appointment safely or appropriately, the appointment may need to be re-scheduled, and the late-cancellation provisions may apply.
Preventative Health and Wellbeing Packages
Appointments booked as part of a package are also subject to the 48-hour cancellation and rescheduling policy. Where less than 48 hours’ notice is provided, the affected session may be treated as used or a late-cancellation charge may apply, depending on the circumstances.
Practitioner Cancellation.
If JL Integrative Medicine needs to cancel or reschedule your appointment, you will be offered an alternative appointment at the earliest mutually convenient time.
Where an appointment cannot be rearranged and payment has already been made for that individual appointment, the relevant amount will be refunded.
Online and Distance Bookings
Where an appointment or service is purchased online, by telephone or through another form of distance booking, you may have statutory cancellation rights under UK consumer law.
These rights are separate from the 48-hour appointment cancellation policy. Nothing in this policy is intended to limit or exclude any statutory rights you may have as a consumer.
Where you request that a service begins during any applicable statutory cancellation period, additional provisions may apply in accordance with UK consumer law.
General
By booking an appointment with JL Integrative Medicine, you acknowledge and agree to this Cancellation and Rescheduling Policy.
This policy applies to appointments booked on or after the date on which the revised policy takes effect.
10. Consultation records
We may keep consultation notes, assessment records, correspondence, recommendations, risk-related observations, and other records relating to your care.
These records are kept to support safe and responsible practice, continuity of care, professional accountability, insurance requirements, and legal obligations.
Your personal information is handled in accordance with our Privacy Policy.
11. Laboratory testing and third-party services
Where appropriate, laboratory or functional testing may be discussed or recommended.
Laboratory testing is optional unless clearly stated otherwise. Any laboratory or test fees are separate from consultation fees unless specifically included in the service price.
Third-party laboratories, testing companies, booking systems, payment providers, video platforms or other service providers may have their own terms, conditions and privacy policies.
JL Integrative Medicine is not responsible for delays, errors, results, policies or services provided by independent third-party providers.
12. Reports, letters and communication with other professionals
Where appropriate, we may prepare written summaries, reports, or letters for you.
With your agreement, these may be shared with your GP, consultant or another healthcare professional.
Any letter or report provided by JL Integrative Medicine is intended to support communication and does not replace medical diagnosis, medical treatment, or medical advice from a registered healthcare professional.
13. No guaranteed outcomes
Individual responses to integrative health and wellbeing approaches vary.
JL Integrative Medicine does not guarantee specific results, symptom improvement, diagnosis, cure, prevention of disease, or particular health outcomes.
Any recommendations are based on the information available at the time of consultation and may need to be reviewed if your circumstances change.
14. Client responsibility
You agree to:
-
provide accurate and complete information;
-
update us if your health, medication, pregnancy status, symptoms or circumstances change;
-
seek medical advice when advised or when symptoms require it;
-
not use our services as a substitute for urgent, emergency or necessary medical care;
-
follow booking, payment and cancellation procedures;
-
treat the practitioner and clinic environment with courtesy and respect.
We reserve the right to end a consultation or refuse further services in cases of abusive, threatening, inappropriate or unsafe behaviour.
15. Website information
The information on this website is provided for general educational and informational purposes only.
Website content should not be treated as personal medical advice, diagnosis or treatment. You should seek advice from a suitably qualified healthcare professional regarding your individual circumstances.
We aim to keep website information accurate and up to date, but we do not guarantee that all information will always be complete, current or free from error.
16. Digital products, workshops and downloadable materials
From time to time, JL Integrative Medicine may provide webinars, workshops, online courses, recordings, workbooks, handouts or downloadable materials.
These materials are for general educational purposes only and do not replace personalised consultation, medical advice, diagnosis or treatment.
Unless otherwise stated, materials provided are for your personal use only and must not be copied, reproduced, shared, sold, distributed or adapted without written permission.
Refund rules for digital products, workshops or downloadable materials may differ from appointment refund rules and will be stated at the point of purchase where applicable.
17. Intellectual property
All website content, written materials, diagrams, handouts, consultation templates, educational materials, webinar content, recordings, branding, text and other materials produced by JL Integrative Medicine remain the intellectual property of JL Integrative Medicine unless otherwise stated.
You may use materials provided to you for your own personal and private use only.
You must not reproduce, publish, distribute, modify, sell or commercially exploit any JL Integrative Medicine materials without written permission.
18. Confidentiality
We respect your confidentiality and take reasonable steps to protect your information.
There may be limited circumstances where confidentiality may need to be broken, including where required by law, where there is a safeguarding concern, where there is a serious risk of harm, or where disclosure is necessary to protect life or safety.
Please see our Privacy Policy for more information about how we collect, use, store and share personal information.
19. Data protection
Your personal information, including health and wellbeing information, is handled in accordance with UK data protection law. Please read our Privacy Policy before booking a service.
By booking an appointment or using our services, you confirm that you have read and understood our Privacy Policy.
20. Marketing communications
We will only send marketing emails, newsletters, event updates or promotional communications where we have a lawful basis to do so. You can unsubscribe or opt out of marketing communications at any time.
We will not use your health information for marketing without your explicit consent.
21. Complaints
If you are unhappy with any aspect of our service, please contact us so that we can try to resolve the matter.
Complaints can be sent to:
Email: jlintegrativemedicine62@gmail.com
Correspondence Address: 66 Paul Street, London EC2A 4NA
We aim to acknowledge complaints within a reasonable timeframe and respond after reviewing the matter. Data protection complaints will be handled in accordance with our Privacy Policy.
22. Limitation of liability
Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so.
JL Integrative Medicine is not responsible for loss or harm arising from:
-
failure to provide accurate or complete information;
-
failure to seek medical advice when required;
-
failure to follow advice from your GP, consultant or registered healthcare professional;
-
use of website information as a substitute for medical care;
-
decisions made independently by you after a consultation;
-
third-party services, laboratories, booking systems, payment systems or external websites.
Our services are provided with reasonable care and skill, within the scope of an integrative, non-medical health and wellbeing practice.
23. Changes to services or Terms and Conditions
We may update our services, fees, website content, policies or these Terms and Conditions from time to time.
The latest version of these Terms and Conditions will be published on our website with the updated date shown at the top.
The Terms and Conditions in place at the time of your booking will usually apply to that booking unless a change is required by law or agreed with you.
24. Governing law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the courts of England and Wales, unless consumer law gives you the right to bring proceedings elsewhere.
25. Confirmation before booking
Before completing a booking, you may be asked to confirm that you have read, understood and agree to these Terms and Conditions, including the Cancellation and Rescheduling Policy, and acknowledge that you have read the Privacy Policy.
Privacy Policy
JL Integrative Medicine
Last updated: 25 August 2026
JL Integrative Medicine is committed to protecting your privacy and handling your personal information responsibly, lawfully and transparently in accordance with UK data protection law, including the UK GDPR and the Data Protection Act 2018.
This Privacy Policy explains what information we collect, why we collect it, how we use it, how long we keep it, and your rights.
1. Who we are
JL Integrative Medicine provides integrative medicine, preventative health and wellbeing, and related consultation services.
For data protection purposes, JL Integrative Medicine is the data controller for the personal information we collect and use.
Clinic name:
JL Integrative Medicine
Website:
Email:
jlintegrativemedicine62@gmail.com
Telephone:
07947 023176
Correspondence Address:
JL Integrative Medicine 66 Paul Street London EC2A 4NA
2. Information we collect
We may collect and use the following information:
-
your name, contact details and date of birth;
-
appointment, booking and payment information;
-
information you provide on enquiry, intake or consultation forms;
-
health, wellbeing, medical history, lifestyle, medication, supplement, allergy and symptom information;
-
consultation notes, care recommendations and follow-up records;
-
relevant laboratory or test-related information where applicable;
-
correspondence by email, telephone, text message, website form or booking system;
-
website and cookie information, where applicable;
-
marketing preferences, if you choose to receive updates from us.
Health and wellbeing information is treated as special category data under UK data protection law and is handled with additional care.
3. Why we use your information
We use your personal information to:
-
respond to enquiries;
-
manage bookings, appointments, payments, cancellations and refunds;
-
provide integrative medicine and wellbeing consultations;
-
keep appropriate consultation and client records;
-
communicate with you about your appointment or care;
-
prepare letters or summaries where appropriate;
-
identify whether GP, consultant or emergency medical review may be advisable;
-
meet legal, insurance, accounting and professional record-keeping obligations;
-
improve our services and client experience;
-
send newsletters or marketing only where you have agreed to receive them or where we are otherwise legally permitted to do so.
We do not sell your personal information.
4. Our lawful basis for using your information
Depending on the circumstances, we may rely on one or more of the following lawful bases:
-
Contract: to provide the service you have requested, including bookings, consultations and payments.
-
Consent: where you have given permission, including for certain health information, marketing, testimonials or sharing information with another professional.
-
Legitimate interests: to manage and protect our clinic, respond to enquiries, keep appropriate records and improve our services.
-
Legal obligation: where we must keep or share information to comply with the law.
-
Vital interests: in rare situations where information may need to be used or shared to protect life or prevent serious harm.
Because health information is special category data, we will usually rely on your explicit consent to process relevant health and wellbeing information for consultation and care purposes, unless another lawful condition applies.
You can withdraw consent at any time. However, if you withdraw consent for us to process relevant health information, we may not be able to continue providing services safely or appropriately.
5. Who we may share your information with
We only share your information where necessary, lawful and appropriate. This may include sharing information with:
-
booking, website, email or payment system providers;
-
accountants, insurers or legal advisers;
-
laboratory or test providers, where relevant;
-
your GP, consultant or another healthcare professional, where you have agreed or where there is a serious safety, safeguarding or legal reason;
-
regulators, authorities or other organisations where required by law.
Third-party providers are expected to handle your information securely and in accordance with data protection law.
6. How we protect your information
We take reasonable steps to keep your information secure. This may include password-protected systems, restricted access to records, secure electronic storage, careful handling of health information, and secure deletion or disposal when records are no longer required.
Please note that email and online communication are not always completely secure. You should avoid sending highly sensitive information by email unless you are comfortable doing so.
7. How long we keep your information
We keep personal information only for as long as necessary.
As a general guide:
-
consultation records are normally kept for up to 7 years after your last appointment;
-
records relating to children may be kept for longer, usually until at least 7 years after they reach 18;
-
financial records are kept for the period required by law;
-
enquiry records may be kept for a shorter period if you do not become a client;
-
marketing information is kept until you unsubscribe or withdraw consent.
When information is no longer needed, it will be securely deleted or destroyed.
8. Your rights
Under UK data protection law, you have rights over your personal information. These may include the right to:
-
access a copy of the information we hold about you;
-
ask for inaccurate information to be corrected;
-
ask for information to be erased in certain circumstances;
-
restrict or object to certain types of processing;
-
withdraw consent where we rely on consent;
-
ask for your information to be transferred in certain circumstances;
-
complain if you are unhappy with how your information is handled.
These rights are not absolute and may depend on the circumstances. To exercise your rights, please contact us using the details above.
9. Marketing
We will only send you marketing emails, newsletters or event updates where we have a lawful basis to do so.
You can unsubscribe or opt out of marketing at any time.
We will not use your health information for marketing without your explicit consent.
10. Cookies
Our website may use cookies to help it function, improve user experience and understand website use. Where required, non-essential cookies will only be used with your consent. You can manage cookie preferences through your browser or website cookie settings.
11. Complaints
If you are unhappy with how we handle your personal information, please contact us first so that we can try to resolve the matter.
We will acknowledge data protection complaints within 30 days and respond without undue delay after looking into the issue. You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.
12. Updates to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be published on our website with the updated date shown at the top.